Salon Etiquette

At Dollhouse Beauty Parlor, we pride ourselves on offering the best in customer care. Please make yourself aware of our policies, which have been designed to ensure a safe and enjoyable visit for all guests.

Age Requirement

The comfort and safety of our everyone in our salon is very important to us.

Due to the nature of some of our services, (cosmetic tattooing) for example; we can not have babies or accompany parents to appointments.

All cosmetic tattoo services are restricted to 18 years and over.

Body waxing under 15 years of age requires parental consent.

Booking and Changing appointments

Any changes or cancellations to your booking must be communicated at least 24 hours prior to your reservation via phone, message or email

  • 4788 0207
  • admin@dollhousebeauty.com.au
  • Socials @dollhousetownsville

Booking Fees

Failure to provide 24 hours notice will incur a booking fee equal to 50% of your booked appointment.
NO SHOWS If you do not turn up for your scheduled appointment you will be charged 100% of your missed appointment.

You can log in to your account using our online booking system, or via the link in your appointment email, where you can view or amend all your upcoming appointments. Reminder texts and emails are sent out at the time of booking and again 24 hours before your scheduled appointment. Please add these to your calendar to avoid booking fees. We hate to charge them as much as you hate to receive them, however to continue to be able to run a sustainable business they will be charged.

 Arrival

There is no need to arrive early, however if you are late for a scheduled appointment we may need to shorten or cancel your treatment and the full scheduled appointment fee may still apply.

Treatment Preparation

Please arrive at your appointment with clean skin. We provide refresher towels for you to use to freshen up with in private prior to waxing treatments. 

If you are booked in for a lash lift please do not come with eye makeup on.

Comfort

Whether it’s the room temperature, the amount of massage pressure or music volume, please notify us of any preferences. Our qualified therapists are trained to respect your comfort and privacy. During all treatments, the body is fully draped, except for the area being worked on. Disposable undergarments are provided if required.

Stairs

Due to our staircase and lack of lifts, Dollhouse Beauty Parlor is unfortunately unsuitable for wheelchairs, prams or for some elderly or mobility-impaired guests.

We sincerely do apologise for this inconvenience.

Mobile Phones

To preserve the tranquility of our beauty parlor, we respectfully request that mobiles be switched to silent when you enter the building.

Etiquette

Whilst in our venue, we ask that you kindly respect our staff, facilities, policies and the enjoyment of other guests. We operate a very positive, professional and loving environment.

Staff

All Dollhouse Beauty Parlor therapists are certified in their respective services. You will always be treated by a caring, qualified professional. All Dollhouse Beauty Parlor staff are female. Should your preferred therapist be unavailable on the day of your treatment, they will be replaced with an equally caring and qualified member of our team.

Health

Prior to any treatment, please use our consultation forms to disclose your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. All information provided to us is strictly confidential and will be stored as such. If your health conditions have changed since first completing the forms, please advise us as soon as possible and prior to your next treatment to allow us to make the necessary adjustments. If at any time during your services you experience discomfort, please don’t be afraid to alert your therapist, we are here to make you feel great x